Support

Our professional sales and technical experts are committed to fully support our customers, distributors/resellers and end users in each project. We work closely with our customers to provide customized and highly reliable products and solutions based on operating requirements and environments.To meet customer’s requirement from every aspect and obtain optimal product performance, we contribute to provide considerate and professional pre-sale, sale and after-sale services to our customers, including but not limited to Live Demonstration, On-Site Survey, System Integration, Installation Planning, Technical Support and Training Course.

Live Demonstration

  • Seeing is believing
  • Explain how the product works, its functions and features
  • Show the product performance by field tests

 

System Integration

  • Software Integration
  • Hardware Installation
  • Comprehensive Integration Scheme, e.g., Ultimate Strategic Anti-Drone System
  • Security System Deploy/Structure

 

Technical Support

  • Considerate pre-sale, in-sale and after-sale technical supports
  • Remote and on-site technical supports
  • Upgrade and maintenance services
  • Professional and timely problem-solving capability with experienced engineers and technicians

On-Site Survey

  • Gather detailed site and environmental information
  • Propose solution and product based on site data
  • Optimize product performance under actual environment

 

Installation Planning

  • Detailed site/installation planning
        (fixed, vehicle-mounted, trailer-mounted, center-controlled, multi-point controlled, etc.)
  • Implement installation scheme
  • Ongoing follow-up and support

 

Training Course

  • Explain in detail how to operate product correctly
  • Provide maintenance and storage instructions and tips
  • Provide full range of training courses to distributors and end users
  • Arrange training schedule flexibly based on customer’s requirements